Privacy Policy

Last Updated August 20th, 2026

1. PURPOSE AND SCOPE

Welcome to Balanced Spaces Co., LLC ("Company," "we," "us," or "our"). This Privacy Policy ("Policy") outlines how we collect, use, share, and protect your personal information when you visit our website www.balancedspaces.co and any related subpages (the "Website").

This Policy applies when you:

• Visit or browse our Website.
• Engage with any features such as chat, user submissions, or electronic messaging on our Website.
• Opt into email newsletters or marketing communications.
• Inquire about, request, book, or purchase our services through out Website.
• Interact with our ads or marketing content on third-party websites or platforms.

This Policy does not cover data collected offline or via third-party websites or platforms, including affiliates or service providers.

This Policy describes our data practices. Where required by applicable law, we will obtain your consent before collecting or processing your personal information. By providing your information through forms, account registration, or purchases on our Website, you consent to the practices described in this Policy. For browsing data and cookies, please see our cookie consent preferences in Section 7.


2. AGE REQUIREMENTS

We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not submit any personal information to us. If we learn that we have inadvertently collected personal information from someone under 16, we will promptly delete it.

If you believe we have collected such information, please contact us at [email protected]


3. LEGAL BASES FOR PROCESSING

We process your personal information only when we have a valid legal basis to do so. Depending on the circumstances, we rely on one or more of the following:

• Contract Performance. Processing that is necessary to enter into or fulfill a contract with you, such as scheduling appointments, processing payments, communicating about your project, and providing our home organization and related services.

• Legitimate Interests. Processing that is necessary for our legitimate business interests (such as improving our Website, marketing our services, or preventing fraud), provided those interests are not overridden by your rights.

• Consent. Where you have given us clear, affirmative consent to process your data for a specific purpose, such as subscribing to a newsletter or opting into marketing communications. You may withdraw consent at any time.

• Legal Obligation. Processing that is necessary for us to comply with applicable laws, regulations, or legal processes.


4. INFORMATION WE COLLECT

We may collect the following types of personal information:

• Contact and Service Information. Name, email address, phone number, billing address, service address, and information submitted through our contact or consultation forms.

• Project Information. Information about your home, spaces, organization needs, preferred services, scheduling availability, and project budget.

• Payments and Transaction Information. Payment and transaction details associated with services you purchase. Payments may be processed securely by a third-party payment processor, and we may not directly receive or store your complete credit card or banking information.

• Internet and Device Activity. IP address, browser type, operating system, referring pages, and activity on our Website.

• Media. Photographs, videos, or other files you voluntarily submit concerning your home or project.

• Service and Transaction Information. Services requested or purchased, appointment and project history, invoice amounts, payment status, and related transaction information.

• Customer Records. Records of communications with us, including contact-form submissions, emails, text messages, consultation notes, and customer-service inquiries.

• Referral Information. Information about how you learned about us, including the name of the client, realtor, or other referral partner who referred you.

This data is collected directly from you when you provide it (e.g., during registration or purchase) or automatically via cookies and other tracking technologies when you browse our Website.


5. SENSITIVE PERSONAL INFORMATION

We do not intentionally collect sensitive personal information through our Website, such as Social Security numbers, government identification numbers, financial account login credentials, health or biometric information, or precise real-time geolocation data.

We may collect a service address that you voluntarily provide so we can evaluate, schedule, and perform requested services. We do not use our Website to track your device’s precise real-time location.

Payment information is processed by our third-party payment processor. We do not directly collect or store complete credit card numbers, bank account numbers, or payment-account login credentials.

Please do not submit sensitive personal information through our Website unless specifically requested and necessary for providing our services.


6. SOURCES OF INFORMATION

We may collect personal information from the following sources:

• Directly from You. When you contact us, complete a consultation or service-request form, book an appointment, sign an agreement, make a payment, subscribe to communications, or voluntarily provide photographs or project information.

• Service Providers. We may receive information from providers that support our website, contact forms, scheduling, client management, electronic signatures, payment processing, email communications, and website analytics.

• Referral Sources. We may receive your name, contact information, and relevant referral details from a realtor, past client, business partner, or another person who refers you to us.

• Social Media and Advertising Platforms. If you interact with our social media pages, content, or advertisements, the applicable platform may provide us with engagement or advertising-related information.

• Automatically Through Our Website. Our Website and its service providers may automatically collect information such as your IP address, browser type, device information, pages visited, referring website, and interactions with our Website through cookies and similar technologies. Additional information about our use of cookies is provided in Section 7.


7. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate our Website, remember preferences, understand how visitors use the Website, and improve its performance. Depending on the features enables on our Website, these technologies may include:

• Strictly Necessary Cookies. These cookies are required for core Website functions, security, form submissions, and cookie-preference management.

• Performance and Analytics Cookies. These cookies help us understand Website traffic, visitor interactions, and Website performance.

• Functional Cookies. These cookies remember certain preferences and support enhanced Website features.

• Advertising and Targeting Cookies. If enabled, these cookies may be used by us or our advertising partners to measure advertising performance and deliver or retarget advertisements on third-party platforms.

You can manage your cookie preferences through our cookie consent tool on the Website or through your browser settings. For information on opting out of the sale or sharing of your personal information through cookies and tracking technologies, see Section 9 (Data Sharing, Sale, and Sharing).


8. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

• To respond to inquiries and consultation requests. We use your information to answer questions, evaluate your needs, recommend services, and prepare estimates or proposals.

• To provide and manage our services. We use your information to plan projects, schedule appointments, communicate about your project, provide services, and maintain client records.

• To communicate with you. We may send appointment confirmations, project updates, service-related notices, follow-up communications, and responses to customer-service inquiries.

• To improve our Website and services. We may analyze Website activity, client feedback, and service trends to improve our Website, offerings, and customer experience.

• To send marketing communications. With your consent or as otherwise permitted by law, we may send information about services, seasonal offerings, promotions, or business updates. You may unsubscribe from marketing emails at any time.

• To administer referral programs. We may use referral information to identify referral sources and manage client or realtor referral programs.

• To create marketing and portfolio content. With your consent, we may use reviews, testimonials, project photographers, or project details in our Website, portfolio, social media, or other promotional materials.

• To maintain security and prevent fraud. We may use information to protect our Website, transactions, clients, and business from fraudulent, unauthorized, or unlawful activity.

• To comply with legal obligations and protect our rights. We may use information for accounting, tax, recordkeeping, dispute resolution, enforcement of agreements, and compliance with applicable laws or lawful requests.


9. DATA SHARING, SALE, AND SHARING

We do not sell your personal information in exchange for money. We may disclose personal information to third parties only as reasonably necessary to operate our business, provide requested services, comply with legal obligations, or as otherwise described below:

• Service Providers. We may disclose information to providers that support our Website, contact forms, client-management system, scheduling, electronic signatures, payment processing, email communications, accounting, file storage, security, electronic signatures, payment processing, email communications, accounting, file storage, security, and Website analytics. These providers may access information only as necessary to perform services on our behalf.

• Team Members and Contractors. We may disclose relevant contact, scheduling, service-address, project, and project-media information to employees, organizers, contractors, or other professionals assisting with your project.

• Product and Service Vendors. When necessary for your project, we may disclose limited information to vendors involved in sourcing, purchasing, delivering, installing, donating, removing, or otherwise handling products or property on your behalf.

• Referral and Business Partners. With your consent or as reasonably necessary to administer a referral arrangement, we may share limited information with a realtor, referral partner, or other professional involved in your project.

• Professional Advisors. We may disclose information to attorneys, accountants, insurers, or other professional advisors when reasonably necessary to operate or protect our business.

• Legal Authorities. We may disclose information when required by law, subpoena, court order, or government request, or when reasonably necessary to protect our rights, safety, property, clients, or others.

• Business Transfers. If Balanced Spaces Co., LLC is involved in a merger, acquisition, financing, reorganization, or sale of business assets, information may be transferred as part of that transaction.

• With Your Consent. We may disclose information for another purpose when you request or expressly consent to the disclosure.

• Analytics, Advertising, and Social Media Providers. If enabled on our Website, these providers may receive device, cookie, and Website-interaction information to measure Website activity or advertising performance.

We may also use and disclose aggregated or de-identified information that cannot be reasonably be linked to you.


HOW TO OPT OUT OF SALE, SHARING, AND TARGETED ADVERTISING

You may opt out of the sale and sharing of your personal information and manage your data sharing preferences through any of the following methods:

• Click the "Do Not Sell or Share My Personal Information" link on our Website.
• Enable a Global Privacy Control (GPC) signal in your browser. We honor GPC signals as a valid opt-out request (see Section 11 below).
• Adjust your cookie preferences via our cookie consent tool or your browser settings.
• Opt out of targeted advertising by visiting https://optout.networkadvertising.org/?c=1.
• Opt out of marketing communications via the unsubscribe link in any of our emails.
• Contact us directly at [email protected] to opt out of specific types of data sharing.

Please note that once your data is shared with a third-party service provider or partner, their privacy practices and policies will apply. We encourage you to review the privacy policies of any third-party websites or services you engage with.


10. YOUR PRIVACY CHOICES AND RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to applicable exceptions.
• Request a portable copy of certain personal information.
• Withdraw consent where our processing is based on your consent.
• Opt out of certain targeted advertising, profiling, or the sale of personal information, if applicable.

Regardless of your location, you may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. You may manage non-essential cookies through the cookie-preference tool described in Section 7.

To submit a privacy request, email [email protected] with the subject line "Privacy Request." We may need to verify your identity before completing a request. We may retain certain information when reasonably necessary to complete transactions, maintain tax or business records, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements.

We will respond to valid privacy requests as required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.


HOW TO EXERCISE YOUR RIGHTS

To exercise any of these rights, please contact us at [email protected] or use the contact methods listed in Section 15 (Contact Us) below. We will respond to verifiable requests within the timeframes required by applicable law (generally 45 days for CCPA/CPRA requests and 30 days for GDPR requests, with extensions permitted where necessary).

We may need to verify your identity before processing your request. If you use an authorized agent to submit a request on your behalf, we may require proof of authorization.


RIGHT TO APPEAL

If we decline to take action on your request, you have the right to appeal our decision. To submit an appeal, contact us at [email protected] with the subject line "Privacy Rights Appeal." We will respond to appeals within the timeframe required by applicable law. If your appeal is denied, you may contact your state attorney general or applicable data protection authority.


11. DATA RETENTION

We retain your personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce our agreements. Our general retention periods are:

• Client, contract, project, invoice, and transaction records: Retained throughout the client relationship and up to seven years after the completion of the applicable project or transaction.

• Prospective-client inquiries: Retained for up to two years after the last communication if the individual does not become a client.

• Marketing information: Retained until you unsubscribe or request deletion. We may retain limited information necessary to document and honor an unsubscribe request.

• Project, photographs, testimonials, and portfolio materials: Retained for as long as the applicable consent or authorization remains effective or until the material is no longer used, subject to our agreements and applicable law.

• Analytics and cookie information: If analytics are enables, analytics data may be retained for up to 14 months. Individual cookies expire according to the periods shown in our cookie-preference tool.

• Legal and compliance records: Retained for as long as required by law or reasonably necessary for an audit, legal claim, dispute, investigation, or enforcement of an agreement.

When information is no longer required, we may securely delete, destroy, or de-identify it. We may retain information longer when required by law, when a dispute or investigation is pending, or when necessary to establish, exercise, or defend legal claims.

After the applicable retention period, we will securely delete or anonymize your personal data unless retention is required by law. You can request deletion of your data by contacting us, except in cases where retention is required by law.


12. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse, including encryption, access controls, and secure data storage. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

You are responsible for keeping your account credentials secure. We are not liable for any unauthorized access resulting from your failure to safeguard your login information.


13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this page reflects the latest version. If material changes are made, we will notify you via email or post a notice on our Website.

Your continued use of the Website following such changes indicates your acceptance of the updated Policy.


14. CONTACT US

If you have any questions, concerns, or would like to exercise your privacy rights, you can reach us using the following contact methods:

• Email: [email protected]
• Contact Form: www.balancedspaces.co